Privacy Policy

At getana.io, we respect and are committed to protecting your privacy and personal data. This privacy policy will tell you how we look after your personal data, about your privacy rights and about how the law protects you. This Privacy Policy governs the relationship between you and the website, www.getana.io (the "website") and related services (collectively, "Services") we provide.

We collect your personal data in various ways, including:

• When you directly complete and submit an online form;

• When we receive an e-mail from you; and

• When you visit our website getana.io (regardless of where you visit it from).

USER CONSENT

By submitting personal data through our Website and Services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your personal data in accordance with this Privacy Policy.

NO INFORMATION ABOUT CHILDREN

We do not knowingly collect information from, or direct any of our content specifically to,

children or teenagers under the age of 18. If we learn or have reason to suspect that a User of our Service is under the age of 18, we will promptly delete any personal information in that User's account.

USERS OUTSIDE OF THE UNITED STATES 

Your personal data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal data may be more or less stringent than the laws in your country. BY USING OUR WEBSITE OR SUBMITTING PERSONAL DATA THROUGH OUR WEBSITE OR SERVICES, YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA ACCORDING TO THIS PRIVACY POLICY.

DATA WE COLLECT

Personal Data You Provide to Us

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Information given to us

We collect information you provide when you:

• fill in any forms;

• correspond with us;

• register on our website or app;

• open an account or use any of our services;

• take part in online discussions, surveys or promotions;

• speak and exchange information with a member of our team (either on the phone, via email, through a social network platform or through our website);

• speak with an advisor referred or facilitated by us; or

• contact us for other reasons.

We may collect the following information:

• Your full name

• Your email address, phone number and contact details.

• Your username, password and other registration information.

• Identification documents (for example, your ID card, passport or driving licence number), copies of any documents you have provided for identification purposes, a personal description (if you provide one), company email address, company physical address, company certificate of incorporation, company phone number,  and any other information you provide.

• Records of our discussions, if you contact us or we contact you.

• Recordings or Phone calls with us.

• Details of the matter you contact us about.

• Your photo (only if you upload one) or any image you provide.

• Your company's logo and trademark, your company's bio and other commercial information.

• Information from your device.

Whenever you use our website or app, we collect the following information:

• Technical Data: including the internet protocol (IP) address used to connect your computer to the internet, your log-in information, the browser type and version, the time-zone setting, the operating system and platform, the type of device you use, a unique device identifier (device's IMEI number, the MAC address, or the mobile phone number), mobile network information, your mobile operating system, the type of mobile browser you use and so on.

• Behavioral Data: We also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. Information about your visit, including the links you have clicked on, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page. In such circumstances, we may use session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of our Website may not work properly.

• Analytical Data: We have also enabled Google Analytics features, including Demographics and Interest Reporting to gather demographic information provided by these features. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by changing your Google Ads Settings.

• Location-based Data: We also make use of location-based data for our website. If you allow these Services, we will ask you to enter your general location. We use this information to provide Services to you or to serve you more relevant ads or promotional offers, not to personally identify you. If you choose not to allow us to access your location, some or all functionality may not be available to you.

Information from others

We have created, and may offer you, interfaces that allow you to connect with social networking websites such as LinkedIn and Twitter ("SN Websites") through our Website. We will work with the SN Website's application protocol interface (better known as their developer API) in a way that allows you to authorize us to access your account on that SN Website on your behalf. In order to provide this authorization, you will not provide us with your user name or password to the SN Website, but you will need to log-in to that SN Website directly through our Website. Once authorized by you, the SN Website will provide us a token that allows the SN Website to recognize us when we ask, on your behalf, for access to your account information or to post information. You will be able to revoke our access to any SN Website at any time by amending the appropriate settings from within your account settings on the applicable SN Website, though such revocation may limit the Services we are able to provide you.

HOW WE USE YOUR DATA

General Use 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Respond to your requests and provide you Services and customer support;

• Communicate with you about the website and the Services;

• Resolve disputes and/or troubleshoot problems;

• Verify your compliance with your obligations in our Terms of Use or other policies;

• Improve the quality of the website and the services;

• Market our Services (and those of third parties) to you that we believe may be of interest to you. You can ask us to stop sending you such material at any time by contacting us. Where you opt out of marketing material, this will not apply to personal data provided to us in the context of the provision of Services to you.

Compliance and Protection 

We may use your personal information to:

• Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

• Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);

• Audit our internal processes for compliance with legal and contractual requirements and internal policies;

• Enforce the terms and conditions that govern the Website and the Services; and

• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Creation of Anonymous Data

We may create Anonymous Data records from personal data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Products and services and improve Website navigation. Company reserves the right to use and disclose Anonymous Data to Third Party Companies in its discretion.

Feedback

If you provide feedback on the website or Services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your personal data. Company will collect any information contained in such communication and will treat the personal data in such communication in accordance with this Privacy Policy.

DISCLOSURE OF YOUR PERSONAL DATA

Affiliates

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, "Affiliates"), we may in the future. We may share some or all of your personal data with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy. If another company acquires Company or our assets, that company will possess the personal data collected by it and us and will assume the rights and obligations regarding your personal data as described in this Privacy Policy.

Disclosure to Third Party Service Providers

We may share your advisor match-making form data with relevant advisors that match relevant criteria. The terms and conditions permit those advisors to contact you with the information you have provided. We do not share your personal data with third parties for marketing purposes.

We may share your personal data with third party service providers to facilitate the engagement with them or to provide services to you and make the website or the Services available and useful to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Other Disclosures

Regardless of any choices you make regarding your personal data (as described below), Company may disclose personal data if it believes in good faith that such disclosure is necessary to: (a) comply with relevant laws or to respond to subpoenas or warrants served on Company; or (b) protect or defend the rights or property of Company or users of the Products or related services.

COLLABORATION WITH THIRD PARTIES

Personal and/or Anonymous Data Collected by Third Parties. We may receive Personal and/or Anonymous Data about you from other sources like telephone, or from companies that provide data services that offer their products and/or services to our website ("Third Party Companies"). Our Third Party Companies may supply us with personal data, such as your email address, in order to help us establish an account. We may add this information to the information we have already collected from you via our website in order to improve the Services we provide.

Our provision of a link to any other website or location, such as the payment processing websites, is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our Website and go to another Website. During this process, another entity may collect personal data or Anonymous Data from you.

We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.

YOUR CHOICES REGARDING YOUR PERSONAL DATA

Choices

We offer you choices regarding the collection, use, and sharing of your personal data. We will periodically send you free newsletters and e-mails that directly promote the use of our Website or the purchase of our Services and may contain advertisements for Third Party Companies. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Should you decide to opt- out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or Privacy Policy.

Changes to Personal Data 

You may request deletion of your personal data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.

DATA TRANSFERS 

If you are resident in the United States of America (USA), we may transfer your personal data (primarily your Identity and Contact Details) to a jurisdiction of the USA in the following circumstances:

• where our staff is able to provide you the Services of our website;

• where we need to store into our own storage or database;

• where we need to communicate with relevant professionals or parties in those jurisdictions (in which case the transfer is necessary for the performance of a contract or our legitimate interests);

• where you ask us to – for example to introduce you to a contact in such a jurisdiction (in which case we have your explicit consent); or

• where an External Third Party processes your personal data in such jurisdictions (or in the Cloud in circumstances where the location of data centres cannot be controlled by us) as part of providing services to us (in which case it is necessary to enable us to provide our services to you).

If you are resident in the European Economic Area (EEA), we may transfer your personal data (primarily your Identity and Contact Details) to a jurisdiction outside the EEA in the following circumstances:

• where our staff is able to provide you the Services of our website;

• where we need to store into our own storage or database;

• where we need to communicate with relevant professionals or parties in those jurisdictions (in which case the transfer is necessary for the performance of a contract or our legitimate interests);

• where you ask us to – for example to introduce you to a contact in such a jurisdiction (in which case we have your explicit consent); or

• where an External Third Party processes your personal data in such jurisdictions (or in the Cloud in circumstances where the location of data centres cannot be controlled by us) as part of providing services to us (in which case it is necessary to enable us to provide our services to you).

JOB APPLICANTS

When visit the careers portion of our Websites, we collect the information that you provide to us in connection with your job application. This includes business and personal contact information, professional credentials and skills, educational and work history, and other information of the type that may be included in a resume. This may also include diversity information that you voluntarily provide. We use this information to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity, and monitoring recruitment statistics. We may also use this information to operate and improve the Services, and as otherwise necessary for compliance, fraud prevention, and safety purposes.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We typically retain certain data about our users (including Contact, Identity, Case Data and Financial Data) for a period of 6 years after they have ceased to be a user.

In some circumstances you can ask us to delete your data.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

DATA SECURITY 

Company is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. Despite these measures, you should know that Company cannot fully eliminate security risks associated with personal data and mistakes may happen. We will notify you and any applicable regulator of a breach where we are legally required to do so.

LEGAL RIGHTS & OBLIGATIONS

Under certain circumstances, you have rights under the GDPR and the DPA 2018 in relation to your personal data. To summarise, you have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • if you want us to establish the data's accuracy;

  • where our use of the data is unlawful but you do not want us to erase it;

  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent or on another lawful basis.

If you wish to exercise any of the rights set out above, please contact us at hello@getana.io

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

COOKIES

How we use cookies

Some cookies are needed to run the website. For example, when you log in, cookies help to recognise you and keep you logged in as you browse the website. We call these strictly necessary cookies.

We may also use the following types of cookies:

• Necessary cookies

We need to use these cookies to make our website work, for example, so you can get promotions awarded to your account.

• Analytics and advertising cookies

These allow us to recognise and count the number of visitors to our website, and see how visitors browse our website, so we can improve it where necessary.

These also allow us to see what pages and links you have visited so we can provide more relevant ads. We may share this information with other organisations, such as Google, Facebook and LinkedIn, for the same purpose.

These cookies are all session cookies, which means that they will stop tracking your activity on the website when you close your website browser.

Can I change my preferences?

You can change your browser settings to refuse the use of all or some cookies. However, if you block all cookies (including necessary cookies), you may not be able to use all or some parts of our website.

Please note, other organisations, such as advertising networks, may also use cookies to track you across different websites. We have no control over these cookies.

CONTACT INFORMATION

The company welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at hello@getana.io or contact us at the following address:

Company Name:        getana

Attn:                            hello@getana.io

DISPUTE RESOLUTION

If you believe that Company has not adhered to this Statement, please contact Company by email at hello@getana.io. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your personal data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Website. These changes will be effective immediately for new users of our website, Products or related services. Please note that at all times you are responsible for updating your personal data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of personal data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our website, Products, or related services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

NOTICE TO CALIFORNIA RESIDENTS

We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use and share their personal Information, and of the rights and choices we offer California residents regarding our handling of their personal information. CCPA Scope and Exclusions. The description of our Privacy Practices and Privacy Rights in this Notice apply only to California residents whose interactions with Getana are limited to:

• Visiting our website,

• Signing up for email alerts,

• Commenting on or contributing to our forums, or

• Applying for our job openings on our websites (however, the CCPA does not extend Privacy Rights to job applicants).

The description of our Privacy Practices and CCPA Privacy Rights do not apply to the personal information we collect, use or disclose about:

• Consumers who initiate or complete the process of applying for financial products or services. This is because this information is subject to the federal Gramm-Leach-Bliley Act (“GLBA”), and implementing regulations, or the California Financial Information Privacy Act (“FIPA”), and

• Representatives of businesses that seek to obtain our Services, or to provide their products or services to us.

Privacy Practices

We do not sell personal information. As we explain in our Privacy Policy:

• We use cookies and other tracking technologies to analyze website traffic and facilitate advertising. If you would like to learn how you may opt out of our (and our third party advertising partners’) use of cookies and other tracking technologies, please review the instructions provided in the Online Tracking Opt-out Guide.

• Through our services – for example, by inquiring about retaining a financial advisor – you direct us to disclose your information to companies that provide the services in which you are interested.

Please note that we may also disclose personal information to comply with law, and for compliance, fraud prevention, and safety purposes; in the event of business transfers; and to our professional advisors, as further described above in the Privacy Policy.

The CCPA grants individuals the following rights:

• Information. You can request information about how we have collected, used and shared your Personal Information during the past 12 months.

• Access. You can request a copy of the personal information that we maintain about you.

• Deletion. You can ask us to delete the personal information that we collected or maintain about you.

Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request. We will also respond to requests for information and access only to the extent we are able to associate with a reasonable effort the information we maintain with the identifying details you provide in your request. If we deny your request, we will communicate our decision to you.

You are entitled to exercise the rights described above free from discrimination.

How to Submit a Request

To request access to or deletion of personal information:

• email us at: hello@getana.io hello@getana.io

Identity verification

The CCPA requires us to verify the identity of the individual submitting a request to access or delete personal information before providing a substantive response to the request.

Authorized agents 

California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.

Online Tracking Opt-Out Guide:

Like many companies online, we use services provided by Google, Facebook and others companies that use tracking technology. These services rely on tracking technologies – such as cookies and web beacons – to collect directly from your device information about your browsing activities, your interactions with websites, and the device you are using to connect to the Internet. There are a number of ways to opt out of having your online activity and device data collected through these services, which we have summarized below:

• Blocking cookies in your browser:

Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

• Blocking advertising ID use in your mobile settings: Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

• Using privacy plug-ins or browsers: You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers.

• Platform opt-outs: The following advertising partners offer opt-out features that let you opt-out of use of your information for interest-based advertising:

  • Google

  • Facebook 

  • Twitter

• Advertising industry opt-out tools: You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies:

  • Digital Advertising Alliance: http://optout.aboutads.info

optout.networkadvertising